Our Policies
Clear guidelines for a smooth booking experience
Booking Policy
Deposits & Payments
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30% deposit required to secure your date
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Remaining balance due 7 days before your event
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We accept all major credit cards and electronic payments
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Deposits are non-refundable but transferable to new dates (subject to availability)
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Bookings made within 7 days of the event must be paid in full at the time of booking.
Weather Policy
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Outdoor events require alternate indoor location or tent rental
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In case of severe weather, we'll work with you to reschedule
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We reserve the right to cancel or reschedule services for safety reasons in case of severe weather (lightning, heavy winds, etc.
Cancellations & Refunds
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Cancellations made 14 days or more before the event will receive a full refund of the deposit.
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Cancellations made less than 14 days before the event will forfeit the deposit.
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Reschedules are allowed based on availability, but must be requested at least 7 days in advance.
Client Responsibilities
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Clients are responsible for any damage, theft, or excessive mess caused to equipment during the rental period.
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Children must be supervised at all times when using inflatables or treat machines.
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Please do not move or tamper with equipment after setup.
Photo/Video Release
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We may photograph/video your event for marketing purposes
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If you prefer not to be featured in any photos or videos from your event, please notify us in writing prior to the event date.
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You're welcome to use our equipment photos for personal sharing
Time Extensions & Overtime Fees
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Overtime requests must be made in advance and are subject to availability
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Additional time is billed $50-$150/hour depending on the rental item